How Hot Are We?

Rules and Regulations

Rules and Regulations

Incentive Overview:

An employee fund has been created offering financial incentives to Expresso Employees based upon positive customer service comments from Expresso Patrons. This free and convenient method of collecting guest opinions and feedback will provide satisfaction survey results that will be used in improving services and facilities at Expresso.

Patrons Criteria

Patrons will be notified of the www.myexpressoexperience.com website ("URL") via Point-of-Sale signage, including handout advertisements, custom-designed buttons for employees and custom-designed coffee cups.

  1. Each method of notification will point the patron to the URL, which provides four customer service rating options for the user to choose from. These buttons, and their corresponding dollar value, are:
    • Hot = +$2 (If a customer selects this rating, $2 are added to the employee incentive fund).
    • Just Right = +$1 (At this rating level, $1 is added to the employee incentive fund).
    • Lukewarm = $0 (At this rating level, no money is added to the employee incentive fund).
    • Cold = -$2 (At this rating level, $2 is deducted from the employee incentive fund).
  2. Patrons in possession of a valid receipt for an Expresso transaction will be eligible to cast one vote, per person. Valid recent transaction number and IP number anti-pass back security measures prevent against multiple invalid votes.
  3. Z Airport Parking reserves the right to update, change, revise, revoke or rescind this incentive at any time, at its sole discretion.
  4. Only one original copy of the $5 coupon is valid per visit.

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